FAQ

We deliver to all areas of the UK mainland only.

You will receive a text and/or an email with a tracking ID which you can use to track on the given courier website.

Yes, you can choose a different delivery address from your billing address.

Yes, you can order together with friends and/or relatives for a delivery to one address or simply enter their address as a delivery address.

Once you have placed and paid for your order, you cannot change it online. Please call us for any changes before the cut off time shown below.

Yes, you can browse the shop, add to your shopping to the cart and checkout without registering with us. However, we recommend registering so you can take advantage of offers and make it easy to place your next order.

The following delivery times are applicable for ‘in-stock’ fresh produce. Estimate delivery dates for ‘pre-order’ goods are advised against each product.

Long shelf life products are delivered by cheaper alternatives which may not be overnight.

Note: There are no deliveries on Mondays, during weekends, bank holidays and the first day after the bank holiday.

The delivery charge for your order depends on the weight of your order and is displayed before completing the order.

Go to ‘My Account’ and select ‘Addresses’ then click on the ‘Edit’ button to enter or change your billing or delivery address.

We encourage you to have someone at home or provide delivery instructions when placing your order so we can know to leave with a neighbour or follow other instructions.

NOTE: If you do miss a delivery, we cannot guarantee that the driver will be able to return with your order on the same day and we also cannot guarantee the freshness of fresh produce.

Yes. However, as we are an internet business we prefer orders to be placed through our website, however if you are having difficulty placing your order via our website we are always happy to assist.

If your parcel has visible damage when received, please advise the delivery driver and do not sign for it. If you are not happy with the quality of your goods, please advise within 24 hours for perishable goods.

When you try to log in, select the Forgotten your password? link. Follow the instructions and we’ll email you a link so you can reset your password.

We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch and American Express. You can also pay with PayPal.